Frequently asked questions

Contact our claims team by phone, email, or the contact form on this website. Have your policy number, incident details, and supporting documents ready.

Simple claims are often resolved within a few working days once all documents are received. Complex cases may take longer; we will keep you updated throughout.

Requirements vary by product. Typically you will need a completed claim form, ID copy, and supporting evidence such as medical reports, police abstract, or invoices.

Premiums can be paid via mobile money, bank transfer, or other channels advised on your policy. Contact us if you need payment instructions for your plan.

Yes. Reach out before your renewal date to renew, adjust cover, or upgrade your plan tier.

Use the contact form, call our customer line, or email info@birdviewmicroinsurance.com with your policy number and the change you need.

Birdview offers personal and business microinsurance products including health, personal accident, family welfare, and sector-specific covers such as bodaboda and matatu sacco welfare plans.

Browse our products page, compare plan tiers, and use the Get a Quote option on any product. Our team can also recommend cover based on your needs and budget.

Yes. Several Birdview products allow you to add dependants. Check the product details page or contact us for the latest family inclusion options.